Question 1

How long does it take to get a quote?

Accepted Answer

We reply within 24 working hours. The more you tell us (origin, destination, type of load and dates), the more accurate the quote will be.

Question 2

Where do you operate from?

Accepted Answer

From our head office in Getafe (Madrid) and our Barcelona branch. We leave every day along the main national corridors and cross into France through La Jonquera and Irún.

Question 3

What services do you offer?

Accepted Answer

National and international transport, full loads, part loads (groupage), warehousing and distribution, and integrated logistics.

Question 4

What is the minimum shipment for part loads?

Accepted Answer

From 1,000 kg, 6 m³ or 1 linear metre of trailer floor.

Question 5

Do you have your own warehouse?

Accepted Answer

Yes, in Getafe (Madrid): over 2,500 m² for storage, with a side gate and 3 loading docks. On the Warehousing page you can work out an approximate quote.

Question 6

Who do I talk to about a shipment in progress?

Accepted Answer

With the traffic team at the branch: trafico.mad@alcotransa.com (Getafe) or trafico.bcn@alcotransa.com (Barcelona). The phone numbers are on the Contact page.

Question 7

I am a haulier. Can I work with you?

Accepted Answer

Yes. Write to the traffic team telling us where you operate, what vehicle you have and when you are available. The email addresses are on the Partners page.

Question 8

Do I need to install anything?

Accepted Answer

No. Signing and checking the QR code are both done in the phone's browser.

Question 9

Who has to sign?

Accepted Answer

The shipper and the consignee. Each gets their own link and signs from their phone.

Question 10

What if the goods arrive damaged or packages are missing?

Accepted Answer

The issue can be written down when signing. It goes into the remarks box of the document and cannot be changed afterwards.

Question 11

How long can the QR code be checked?

Accepted Answer

During the service and for 7 days after it ends. Then the document is archived and the QR code stops working.

Question 12

Is the electronic DeCA mandatory?

Accepted Answer

Yes. Spanish Law 9/2025 on Sustainable Mobility and the Resolution of 5 June 2026 require it since 5 October 2026.

Frequently asked questions

General

Digital DeCA

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